Privacy Policy
This Policy explains how NeoCryptix collects, uses, stores and protects personal and transactional information.
1. Data Categories
We may process account data, identity records, communication metadata, usage logs, device fingerprints, transaction history, wallet events, compliance documents and support interactions.
2. Purposes of Processing
Data is used for onboarding, authentication, fraud prevention, account security, support delivery, regulatory reporting, dispute handling and product reliability improvements.
3. Legal Basis
Processing is based on contract performance, legal obligations, legitimate interests in platform security, and consent where explicitly requested by applicable law.
4. Data Sharing
Data may be shared with payment, analytics, verification, cloud and compliance providers under contractual safeguards, and with authorities where legally required.
5. International Transfers
If data is transferred across borders, we apply appropriate legal and technical protections consistent with applicable regulatory requirements.
6. Retention Periods
Retention depends on legal, accounting, anti-fraud and AML obligations. Some records may be retained beyond account closure where required by law.
7. Security Controls
We use access controls, logging, encryption in transit, segmented environments and monitoring workflows to reduce unauthorized access and misuse risks.
8. User Rights Requests
Where permitted, users may request access, correction, deletion, objection, portability or processing limitations. Requests may be limited by legal obligations.
9. Cookies and Similar Technologies
We use technical and security cookies for session integrity, fraud prevention and performance diagnostics. Marketing cookies are applied only where applicable and consented.
10. Policy Updates
This Policy may be revised periodically. Updated versions apply from publication date unless otherwise stated.